Upon request, Santus Consulting Training experts can adapt our training courses to the specific needs and context of your project or institution. These courses can be delivered in our centres, at your facility or online.
Our training is facilitated by real-world experts with extensive global experience. Several training themes are available exclusively on request, such as
Our Customer service training package is focused on transforming organizations from being Product/Service-Focused to Customer-Centric. Participants will learn the essential skills necessary to deliver excellent customer service through live exercises and group activities. The expected outcome includes active listening, effective communication, call ethics & time management. The course ensures that participants can transfer these skills to the job.
This course is recommended for Contact Center Agents, all customer-Facing employees and Support Personnel. Front Desk Officers will find this particularly useful.
At the Advanced level, it will focus on reinforcing positive service practices and a strong set of customer service values to keep service skills and strategies fresh in the minds of employees. It will further address the best way to handle customers with special needs, telemarketing, etc. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Audience: This training is recommended for Customer Relationship Managers, Contact Center Supervisors, Back Office Team Service Representatives & Experienced Customers Service Personnel.
This training program focuses on comprehensive skills and knowledge necessary to establish or manage small contact centre deployments to large Business Process Outsourcing (BPO) facilities. The Course contents cover strategic management responsibilities, from the most fundamental tasks of coaching, scheduling, and performance management.
More importantly, upon completion of this training participants will learn how to ensure that the contact centre returns some value to their respective organization in the form of Return on Investment (ROI).
Audience: Contact Center Supervisors and Team Leads, Contact Center / Help desk Managers, Contact Center Quality Assurance Managers.
From handling challenging employees and conflict resolution to motivating employees, we have courses that will help you build and support the supervisors and managers leading your organization.
These courses will help employees in leadership positions to build their personal skills, like negotiating, planning & organizing, problem-solving, and being a great leader. It also includes instruction for improving interpersonal skills like coaching, encouraging employee input, and training employees. Courses also cover what supervisors need to know to stay legal in their role as a representative of the company when handling complaints, managing employee performance, workplace ethics and more.
Audience: Leaders in organizations such as Managers, Team leads, supervisors, and A+ employees marked for leadership roles.
This training course provides you with a general overview of all main aspects of Risk Management starting from the definition of the term and going through the building blocks of the total integrated Enterprise Risk Management model (ERM) together with its related Risk Governance arrangements.
This training course will enable participants to appreciate the need and urgency to re-visit their existing Risk Management framework with an aim to improve and align with the overall organization’s strategic plan.
It will also allow a better understanding and clarity on the functional structures, roles and responsibilities required to be put in place to ensure an effective Risk Management Implementation enterprise-wide.
Audience: Risk Managers, employees and individuals seeking to toll the risk management career path.
The only competitive advantage that an organisation has is its most valued asset- people.
Our exciting range of innovative Human Resource HR Management Training Courses will allow you to develop your skills in all the important areas of HRM and L&D. These areas include Resourcing & Reward, Learning and Development, ROI (Return on Investment), Talent Management, Organisational Development, Strategic HRM and HR Planning, HR Transformation. our Human Resource HR Management training courses focus on the skills and competencies needed to succeed in a career in HRM.
Audience: Employees in Human Resources, Individuals seeking to start a career in HR.
Our Strategy & Strategic Planning/Management training courses will enable you to master the process of documenting and establishing the direction of your organization or business. Our highly skilled and experienced instructors will help you to obtain the knowledge and skills you need in the strategy and strategic planning process and help foster an increase in productivity — contributing to the success of the organization.
In this comprehensive course, participants learn how brand identity must be nurtured and managed to positively affect a company’s performance and future, as well as understand the power and importance of a brand from its creation through execution.
Audience: Managers, Social Media handlers, Customer interfacing staff, etc.
Social Media has become one of the most powerful mediums for engaging customers and the public. Public and Private organizations of various sizes use this channel to stay relevant and competitive. More than 74% of online adults use social networking sites to educate themselves, make decisions and share experiences, hence the need for organizations to connect with their audience through this platform.
This training course will help participants develop a proper understanding of Social Media, the best strategy, how it is used, and effective ways to manage it and discover its benefits.
Through a combination of lectures and exercises, participants will learn how to properly use Social Media to achieve industry-specific goals.
Audience: Customer interfacing employees, Social Media Managers, Digital Marketers.
Many successful company-wide change initiatives start small. With one or two key people bringing proven change management practices to the organization through rigorous training. Yet some organizations are ready to expand their change capabilities. Either way, we have training programs to suit your unique organizational needs.
Santus Consulting Training Programs range from training individuals in change management to advancing the skills of change practitioners to equipping individuals in your organization to teach change management internally. Whatever programs you choose, you’re building your skillset while helping your organization adapt to new changes, improve company culture, and achieve better project results.
It builds their mindset and perspective and properly positions them to land their dream jobs. It will also serve as a guide to being successful in the corporate/work environment.
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